Privacy Policy

Robox respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, and safeguard information when you interact with our website or use a Robox automated vending machine.

Information We Collect

We may collect limited personal information when you:

• Make a purchase through a Robox machine

• Submit a contact form on our website

• Communicate with us directly

This information may include transaction details, payment confirmation data, email addresses, or other information voluntarily provided. Payment transactions are processed through secure third party payment providers. Robox does not store full credit card numbers.

Machine Data and Operational Monitoring

Robox machines may collect operational data such as transaction timestamps, product selection data, diagnostic logs, and performance metrics. This data is used to improve system reliability, maintain product quality, and support operational efficiency.

Camera and Surveillance Monitoring

Certain Robox machines may be equipped with security cameras or monitoring systems for legitimate business purposes, including safety, loss prevention, vandalism protection, fraud prevention, equipment monitoring, and compliance with venue requirements.

Video footage may capture activity occurring in the immediate vicinity of the machine. This monitoring is used solely to protect Robox property, ensure safe operation, and maintain system integrity. Robox does not use surveillance systems for biometric identification or facial recognition unless expressly disclosed and permitted by applicable law.

Recorded footage may be stored securely for a limited period and accessed only by authorized personnel. Footage may be shared with venue partners, insurers, law enforcement, or legal representatives when necessary to investigate incidents, respond to claims, or comply with legal obligations.

By interacting with a Robox machine, you acknowledge that you may be subject to video monitoring in accordance with applicable laws and venue policies.

Data Protection

We implement commercially reasonable technical and administrative safeguards designed to protect collected information from unauthorized access, misuse, or disclosure. However, no system can guarantee absolute security.

Third Party Services

Our website and machines may integrate third party payment processors or analytics providers. These third parties operate under their own privacy policies and terms.

Updates to This Policy

Robox may update this Privacy Policy periodically. Continued use of our website or machines constitutes acceptance of any revised terms.

If you have questions regarding this Privacy Policy, please contact us through our Contact page.